Returns & Exchanges
At Groomie, we want you to be completely satisfied with your grooming essentials, which is why we offer a 30-day window for returns or exchanges on all eligible beauty products. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and hassle-free resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all seals are intact for hygiene purposes, and include a copy of your packing slip.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing